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Help/Frequently Asked Questions

While we strive to ensure that the process from signing up to making calls is as effortless as possible, we realize that questions may still arise. We have compiled a list of frequently asked questions with solutions to aid our customers. Some of the frequently asked questions include:

How do I sign up?

To sign up, simply click the sign up button at the top or bottom of the page on our website and you will be taken to the sign up page where you will be asked for your credentials. You can also sign up directly from the OTUBIO APP

Do I need to sign up to use Otubio?

Yes. In order to use Otubio, you will need to sign up and add call credit to your account.

Is my account activated immediately and how soon can I make calls?

To reduce fraud, we sometimes screen sign-ups if we suspect fraudulent activity. Usually, most accounts are activated immediately but some require review by our administrators. You will be informed if your account requires review and will be given a timeframe. Please note that all first time users will need to verify their account by way of a verification code sent to your phone numbers. This additional security feature is to help deter unauthorized use of your phone account.

Are there any registration, hidden, or maintenance fees?

No. We do not charge any hidden, maintenance, or registration fees. .

What payment methods do you accept?

We accept most major credit cards; Visa, MasterCard, Discover, and PayPal.

Is my credit card and information secure?

Yes. Your credit card and contact info is secure. We use SSL authentication so your connection to our server is encrypted. Also, we do not store your payment information. Your credit card information is processed using one of the most trusted payment gateways in the world.

What is your minimum connect time and billing increment?

  • The minimum connect time is one (1) minute
  • We bill in one (1) minute increments

    • I can’t remember my login/password?

    Simply click on the forgot username/password and a temporary password will be emailed to you with a link to reset/change your password .

    I am using the Otubio app and calls are not going through?

  • The Otubio app uses both cellular and Wi-Fi. Check to make sure you have cell signal. Also check to make sure you have a good Wi-Fi connection if using Wi-Fi
  • If both connections are good and your call is still not going through, please check the contact you are dialing and make sure the number is being dialed correctly (include international prefix and country dialing code)
  • Sometimes, OS updates can also interfere with app functionality. Remove the app and re-install. Don’t worry, you won’t lose your data or call records. Once reinstalled, sign back in and try again
  • If you still cannot connect please Contact Us or call 832-2-OTUBIO

    • Is my transaction secure?

    Yes. Your transaction is secure. We do not store your credit card information. We use one of the most secured payment gateways in the world.

    Will my account expire?

    Your account will not expire as long as you adhere to the terms of service. Typically, unused accounts that remain inactive for a period of 6 months or more may be deactivated. Once deactivated, all unused balances will not be rolled over upon re-activation.

    I signed up and paid but my account has not been credited yet?

  • We monitor accounts regularly to check fraudulent activity. Once the admin has determined your account is not fraudulent, your account will be unblocked
  • If your account is still not active, please call 832-2-OTUBIO or Contact Us